Find answers, troubleshoot issues, and get the most out of your TopUK Games experience. We're here to help.
Questions about your virtual coin balance, daily bonuses, and how to request a free top-up if you run out.
Detailed rules and how-to-play guides for Poker, Slots, and Roulette. Perfect for first-time players.
Learn how your progress is stored, how to keep it safe, and what to do if data appears to be missing.
Understand what data we store (spoiler: very little), how we protect it, and your rights as a user.
Tips for the best experience on smartphones and tablets. All games are fully mobile-optimised.
Resources and self-assessment tools if you're concerned about gaming habits — yours or someone else's.
Every new visitor to TopUK Online Game Community automatically receives 5,000 virtual coins stored in their browser's local storage. These are available the moment you pass age verification — no registration needed.
If your balance reaches zero, simply close and reopen the page. Your balance will be automatically refreshed to 1,000 coins so you can keep playing. There's no punishment for running out — this is free entertainment.
Each day you visit the site, you earn a 500-coin login bonus that is automatically added to your balance. This bonus is recorded in your local browser data and resets at midnight each day.
Try refreshing the page (F5 or Cmd+R). If the issue persists, clear your browser cache and try again. All games are built in pure HTML, CSS, and JavaScript with no external dependencies, so they should load reliably on any modern browser.
Your progress is stored in your browser's local storage. If you clear browsing data, local storage is deleted along with it. We recommend not clearing local storage unless necessary. Unfortunately we cannot recover lost progress, but your coin balance will be reset to a fresh starting amount automatically.
If you have concerns about gaming habits — yours or someone close to you — please visit our Responsible Gaming page. It contains self-assessment tools, guidance, and links to free professional support services.
All coins on this platform are virtual and have no monetary value. You cannot purchase coins, withdraw coins, or redeem coins for any real-world benefit. If any external service claims to offer real money linked to our platform, it is fraudulent — please report it.